Shellz Property Partners — Terms of Service
Introduction
These Terms of Service ("Terms") govern your access to and use of the website located at https://www.leasingtemps.com (the "Site") and the services provided by Leasing Temporaries LLC dba Shellz Property Partners ("we," "us," "our," or "the Company"). Our services include consulting, training, recruiting, mystery shopping, and software platforms offered under the Shellz Revenue Guard OS™ ecosystem and its sub-brands — including Shellz Leak Guard™, Shellz Training Guard™, Shellz Staffing Guard™, and related offerings (collectively, the "Services").
By accessing the Site, creating an account, requesting a quote, downloading materials, opting into our communications, or purchasing any of our Services, you ("User," "Client," or "you") agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site or the Services.
These Terms operate alongside our Privacy Policy and any signed engagement letter, master service agreement, statement of work, or purchase order between you and us. Where a signed agreement conflicts with these Terms, the signed agreement controls.
Eligibility
You must be at least 18 years old and authorized to enter into binding contracts on behalf of yourself or the entity you represent to access the Site or use the Services. By using the Site or Services, you represent and warrant that you meet these requirements.
The Services are designed for multifamily property management operators, owners, leasing professionals, and related business entities. The Site is not directed at consumers, and we do not knowingly market to or transact with individuals under the age of 18.
Description of Services
We provide a range of business-to-business services, which may include but are not limited to:
- Consulting engagements organized under the Shellz Revenue Guard OS™ behavioral revenue operating system
- Diagnostic services through Shellz Leak Guard™, including mystery shop audits and performance diagnostics
- Training programs under Shellz Training Guard™, including behavioral leasing training and certification courses
- Staffing and direct placement recruiting through Shellz Staffing Guard™
- Mystery shopping services
- Course access through our learning management platforms
- Software access to client-facing platforms, dashboards, and reporting tools
- Other related professional services we may offer from time to time
Specific service scope, deliverables, pricing, and timelines for any consulting engagement are governed by a separate signed engagement letter, master service agreement, or statement of work. These Terms do not by themselves obligate us to deliver any specific service.
We reserve the right to modify, suspend, or discontinue any portion of the Site or Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Site or any of the Services.
User Accounts
If you create an account to access any portion of the Site or Services, you are responsible for:
- Providing accurate, current, and complete information during registration
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Promptly notifying us of any unauthorized access or use of your account
We reserve the right to suspend or terminate any account that violates these Terms, engages in fraudulent or abusive behavior, or poses a security risk.
Fees, Payment, and Refunds
Fees for our Services are set forth in the applicable engagement letter, statement of work, or purchase order, or on the relevant Service order page on the Site. Unless otherwise specified in a signed agreement:
- Invoices are due upon receipt
- Late payments may be subject to interest at the lesser of 1.5% per month or the maximum allowable rate under Ohio law
- We reserve the right to suspend Services or platform access for accounts with past-due balances
- Consulting retainers, training engagements, and placement fees are non-refundable once work has commenced, except as otherwise agreed in a signed engagement letter
- Course purchases and digital product sales are governed by the refund policy stated at the point of purchase
Travel, third-party software, and incidental expenses, where applicable, are billed as separate line items and are not included in retainer or engagement fees unless explicitly stated.
Intellectual Property
All content on the Site and within the Services — including the Shellz Revenue Guard OS™, Shellz Leak Guard™, Shellz Training Guard™, Shellz Staffing Guard™, our proprietary frameworks, methodologies, scoring systems, training curricula, assessment tools, and all related text, graphics, logos, audio, video, and software — is owned by Leasing Temporaries LLC dba Shellz Property Partners or our licensors, and is protected by U.S. and international copyright, trademark, trade secret, and other intellectual property laws.
You may not copy, reproduce, distribute, publish, modify, create derivative works of, publicly display, transmit, sell, license, or otherwise exploit any of our content or Services without our prior written consent, except as expressly permitted by these Terms or a signed engagement letter.
Where you engage us under a consulting agreement, deliverables specific to your business that we produce in the course of that engagement are governed by the IP terms set forth in your signed master service agreement. Our underlying frameworks, methodologies, tools, and proprietary systems remain our exclusive property and are licensed to you only for the duration and scope of the engagement.
You may not use our trademarks, trade names, or brand assets to market your own services without our prior written authorization.
Confidentiality
In the course of using our Services, you may receive proprietary information from us, including our methodologies, diagnostic frameworks, training curricula, pricing, and client data. You agree to hold this information in confidence, use it only for the purposes for which it was disclosed, and not disclose it to any third party without our written consent.
Similarly, where you share confidential information with us in the course of a consulting engagement, we will hold that information in confidence under the terms of your signed master service agreement.
Acceptable Use
You agree not to use the Site or Services to:
- Violate any applicable law, regulation, or third-party right
- Submit false, misleading, or fraudulent information
- Interfere with or disrupt the operation of the Site or Services
- Attempt to gain unauthorized access to our systems, accounts, or data
- Use automated systems (bots, scrapers, crawlers) to access the Site without our written permission
- Reverse engineer, decompile, or otherwise attempt to extract source code from any software we provide
- Resell, sublicense, or commercially exploit access to the Site or Services without our written authorization
- Harass, abuse, threaten, or harm any other user, our employees, or our contractors
- Upload or transmit viruses, malware, or other harmful code
We reserve the right to suspend or terminate access to any User who violates this section.
Communications — Email and SMS
By providing your email address or phone number, you consent to receive transactional and service-related communications from us, including appointment confirmations, account notices, billing communications, and other communications necessary to operate our business and serve you.
You may also opt in separately to receive marketing communications via email and SMS. If you opt in:
- Message frequency may vary
- Message and data rates may apply, based on your carrier and plan
- You can reply HELP at any time for assistance, and STOP to unsubscribe — we will remove your phone number from our SMS marketing lists within 24 hours
- Your consent to receive SMS is not a condition of any purchase
Mobile information — including phone numbers and SMS opt-in status — will NOT be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or rent your phone number.
For email marketing, you may unsubscribe at any time using the link in any marketing email.
Even if you have unsubscribed from marketing communications, we may continue to send transactional and service-related communications without offering an opt-out, as those communications are necessary to operate our business and serve you.
For full details on how we handle your information, see our Privacy Policy.
Disclaimers
THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.
While our diagnostic frameworks, training programs, and consulting engagements are designed to help improve leasing performance and reduce revenue leakage in multifamily portfolios, we do not guarantee any specific financial result, revenue lift, retention outcome, conversion rate improvement, or business outcome. Results vary based on client implementation, market conditions, internal execution discipline, and factors outside our control.
Mystery shop findings, diagnostic reports, and performance scoring reflect observations and methodology as of the date of the assessment. They are not legal advice, fair housing compliance certifications, financial advice, or investment recommendations.
The Site may contain links to third-party websites or resources. We do not endorse, control, or assume responsibility for any third-party content, products, or services.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OR OUR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU HAVE PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT THAT GAVE RISE TO THE LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless Leasing Temporaries LLC dba Shellz Property Partners and our officers, directors, employees, contractors, agents, affiliates, and licensors from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use or misuse of the Site or Services; (b) your violation of these Terms; (c) your violation of any applicable law or any third-party right; or (d) any content or data you submit, post, or transmit through the Site or Services.
Termination
We may suspend or terminate your access to the Site or any of the Services at any time, with or without notice, for any reason — including for violation of these Terms, non-payment, or at our sole discretion.
You may stop using the Site or Services at any time. Termination of a consulting engagement, however, is governed by the termination terms in your signed master service agreement or engagement letter, which may include notice periods, wind-down obligations, and post-termination payment terms.
Sections of these Terms that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — will survive any termination or expiration of these Terms.
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of laws principles.
Any dispute arising out of or related to these Terms, the Site, or the Services that cannot be resolved through good-faith discussion will be brought exclusively in the state or federal courts located in Franklin County, Ohio. You and we each consent to the personal jurisdiction of those courts and waive any objection to venue in those courts.
You agree that any claim you may have against us must be brought within one (1) year after the cause of action arises, or it is permanently barred.
Modifications to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last Modified" date at the bottom of this page. Material changes will be effective upon posting. Your continued use of the Site or Services after the effective date of the revised Terms constitutes your acceptance of those changes.
We encourage you to review these Terms periodically.
Miscellaneous
Entire Agreement. These Terms, together with our Privacy Policy and any signed engagement letter or master service agreement between you and us, constitute the entire agreement between you and us regarding your use of the Site and Services, and supersede any prior or contemporaneous understandings.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later.
Assignment. You may not assign or transfer these Terms or any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms freely.
Force Majeure. We are not liable for any failure or delay in performance due to events outside our reasonable control, including acts of God, natural disasters, pandemics, government actions, labor disputes, internet or utility outages, or acts of war or terrorism.
Notices. Notices to us under these Terms must be sent in writing to the contact information below. Notices to you may be delivered by email, postal mail, or by posting to the Site.
Contact Us
If you have any questions about these Terms, please contact us:
Leasing Temporaries LLC dba Shellz Property Partners 470 Olde Worthington Road, Ste 200 Westerville, OH 43082 Phone: 614-616-5839 Email: info@shellzpropertypartners.com
